Returns and Exchanges
Return or exchange any unused item within 30 days of delivery. No restocking fee.
For defective items: -> Submit a Warranty Support Claim
Eligibility
Eligible
- Unused, original condition, original packaging
- Only for purchases on coastportland.com
- Orders shipped to the US or Canada
Not Eligible
- Gift cards
- Returns started more than 30 days after delivery
- Items marked final sale at purchase
- Modified items
What We Need
Before you submit
To find your order, we'll need:
- Email or ZIP code
- Order # or Tracking #
Your options
You'll choose one in the portal:
- Refund
- Exchange
- Store credit
Submit a Request
Important Notes
- Return shipping: Free if you added Free Returns + Package Protection at checkout (US orders only). Without it, you'll pay for your return label in the portal when you submit your return.
- Original shipping: Not refundable.
- Packing: Your return label does all the work; no paperwork needed. Lost your label? We can resend it by email.
- Refunds: You'll get an email once your refund is processed. When it shows up on your statement depends on your bank or card issuer.
- Free gifts: If your return means your order no longer qualifies for a free gift, return the gift too, unused. Otherwise, its value may be deducted from your refund.
- Exchanges: Any balance due is invoiced by email once your return arrives, and it needs to be paid before your new item ships. Leftover balance becomes store credit.
Need more help? -> Submit a Contact form
