Orders & Account Support
Help with orders, shipping, and your accounts.
Order Essentials
Confirmation & Billing
- You're charged when you submit the order, not when it ships.
- Charged but no confirmation email? Usually one of three things:
- The order used a different email than the one you're checking.
- It's sitting in spam or junk.
- You checked out with just a phone number instead of an email.
Discounts & Promotions
- Can't stack multiple discounts or promotions.
- Code not working? Codes are generally one-time use, so you may have already used it.
- Some promotions require you to add the item to your cart yourself; they won't apply automatically.
- Missing the promo item from your order? Check the promotional email for details.
- Discount codes need to be applied before an order is submitted; they can't be added afterward.
Order Changes & Cancellations
- Once an order is submitted, it can't be edited directly. The only way to make a change is to cancel the order so it can be resubmitted with the correct details.
- Cancellation is only possible before an order ships.
- Orders can ship quickly, so it's possible an order ships before a cancellation can be completed.
- Cancellation requests are handled through our -> contact form.
Out of Stock Items
Out of stock? Click "Notify Me" on the product page, and we'll email you when it's back. We don't provide restock estimates, so this is the best way to know.
Notify Me is just a heads-up. It doesn't reserve or hold an item, and it doesn't guarantee the item will still be available when you place your order.
Need more help? -> Submit a contact form.
Shipping Essentials
Shipping Basics
- Cost is calculated at checkout based on your zip code; free on US orders over $75.
- Most orders ship within 2 business days; during busy times, like the holidays, it can take longer. Delivery: about 5–8 business days after shipping, for the continental US. Deliveries outside the continental US take longer.
- Sales tax calculated automatically from your shipping address.
- We ship to PO Boxes, except standalone rechargeable batteries (batteries installed within a device are fine); those need a physical address. We don't ship to APO, FPO, or DPO addresses.
Haven't received your tracking information 7 days after ordering? Fill out the -> contact form so we can look into it.
-> Common shipping issues
Crew Account
Getting Started
- A Crew Account is COAST's loyalty program: earn points multiple ways and redeem them for discount codes.
- Click "CC Rewards" in the lower left corner of the site and follow the prompts to create an account.
- Everything for your Crew Account, from signing up to earning and redeeming, happens in CC Rewards.
Important Notes
- Stacking: Crew discounts cannot be combined with other promotions or discounts.
- Don't see CC Rewards? It's likely caused by ad blocker settings in your browser.
How to earn and redeem your CC Rewards points →
Need more help? -> Contact form
Shop Account
What It Is
- COAST uses Shopify to power our online store and checkout.
- Shop is Shopify's own app, a separate, third-party service that COAST doesn't manage.
- Many shoppers get a Shop account automatically the first time they use Shop Pay at any store that uses Shopify, not just ours.
- It works the same way across every store that uses Shopify.
Important Notes
- What it saves: your email, payment method, and shipping address, so they carry over between stores.
- Your settings: You manage them directly in Shop; we can't access or change them.
- Address or payment looks off at checkout? It's likely coming from your Shop account.
-> For help with your Shop account, contact Shop directly.
