COAST LIFETIME WARRANTY
COAST Stands behind the quality of our gear. The warranty covers manufacturing defects only and does not cover normal wear and tear, misuse, or battery-related damage.
How Warranties Work:
- Coverage varies by product (see breakdown below)
- Shipping and handling fees are not covered by warranty
- You must keep the defective item until we confirm your replacement, as we may request it back for inspection.
- Only valid in the USA and Canada. For all other countries, please get in touch with your local distributor.
How to submit a warranty claim:
Consumer Warranty
Consumer Warranty Submission
Please click the "Submit Now" button and complete the required form.Dealer Warranty
Dealer Warranty Submission
Please click the "Submit Now" button and complete the required form.If you have any questions, we can be contacted by phone or email:
- Customer Success Email: support@coastportland.com
- Customer Success Phone Number: (800) 426-5858
Warranty Coverage by Product (US and Canada Only):
For all international warranty requests and questions, please get in touch with SUPPORT@coastportland.com
Refund policy
Returns & Exchanges
You may return new, unused COASTPortland.com items within 30 days of purchase for a refund or exchange.
Eligibility for a return:
- Items must be unused and in original condition
- Must include original packaging
- You will need proof of purchase, such as an email or order number confirmation
- The item must have been purchased from COASTPortland.com (items from other retailers must be returned to the original retailer)
Non-Returnable Items:
- Gift cards
- Items returned after 30 days
- Final sale items
- The item was damaged through misuse or not in its original condition
- Items purchased from another retailer
What about gifts?
- If the item was marked as a gift and shipped directly to you, you'll receive a store credit.
- If the gift wasn't marked at checkout or was shipped to the original purchaser, we can issue a refund to the original purchaser.
How to start a return or exchange
Redo Return & Exchange Portal
Redo powers our returns and exchanges. Please click the "Start a Return or Exchange" button and complete the required steps.How returns or exchanges work:
- COAST partners with Redo to offer Return Protection coverage at checkout. When you place your order, you can opt into Free Return + Package Protection for a small cost during checkout. Opting into this small fee upfront will cover the cost of your return shipping label and any lost or damaged packages that may occur during return or shipping claims.
- If you choose not to opt into the Return Protection, you will be responsible for the cost of your return shipping label. The cost of return shipping is based on the weight and size of the product being returned.
- Return Protection may not be available for all items, including large items shipped using freight services, used items, and eGift Cards. The cost of Return Protection coverage is non-refundable.
- How do refunds work?
- Once we receive and inspect your item, we will confirm if your refund is approved.
- If approved, the refund will be applied to your original payment method within a few business days.
- Refunds are typically issued within 10 business days of receiving the returned product.
For all international returns, exchanges, or questions, please contact support@coastportland.com.
Do you have a question that doesn’t fall under returns, exchanges, or warranties? You’re in the right place.
Please CLICK HERE to shoot us a message. We’ll ensure it reaches the right team and get back to you as soon as possible with an answer.
This form is perfect for:
- Dealer or distribution inquiries
- Media or PR requests
- Shipping questions
- Donation or sponsorship inquiries
- Technical product questions
- Anything else
We’re here to help—drop us a note and we’ll be in touch.
WARRANTY and Return FAQ
Below, you will find common questions and answers regarding warranties and returns. If you do not see the answer to your question below, please reach out to us by clicking here.
What's the difference between a return and a warranty
RETURNS FAQ:
Q: What if I opened the package but didn’t use the product—can I still return it?
A: Yes, as long as the item is in like-new condition and includes all original packaging and accessories, it’s eligible for return within 30 days.
Q: I lost my receipt—can I still return my item?
A: We require proof of purchase to process returns. If you placed an order on our website, we may be able to assist you in locating your order using your email address.
Q: Do I need to pay for return shipping?
A: Customers who opted in to Return Package Coverage at checkout are not responsible for return shipping costs; all other returns will require the customer to cover return shipping.
Q: Can I return a gift I received?
A: Yes! If the gift was marked as a gift at checkout and shipped directly to you, you’ll receive store credit. If it wasn’t marked as a gift, the refund will go back to the original purchaser.
Q: How long does it take to get my refund?
A: Once we’ve received and inspected your return, it typically takes 3–7 business days for the refund to appear on your original payment method.
Warranties FAQ:
Q: How do I know if my product is still under warranty?
A: Refer to our warranty table above. Most knives, tools, and lights are covered for life, while electronics and safety gear have warranties ranging from 1 to 5 years, depending on the item.
Q: What kinds of issues are covered under warranty?
A: Only defects in materials or workmanship are covered. Damage due to misuse, wear and tear, or battery issues is not covered.
Q: Do I need to return my product to receive a replacement?
A: Not right away. Please hold onto it—we may request photos or ask that the product be returned after your claim is reviewed.
Q: Are batteries covered under warranty?
A: COAST rechargeable batteries are covered under a 1-year warranty (lifetime for ZXAA, ZXAAA, ZXCR123, ZXD, and ZX9V models), while COAST alkaline batteries are not covered; damage from misuse or battery leakage is excluded from all warranty coverage.
Q: How long does a warranty claim take to process?
A: Once your warranty claim is submitted, we typically respond within 3–5 business days with next steps. Replacement shipping times vary by location.
Q: I live outside the U.S. or Canada—how do I get warranty support?
A: You’ll need to contact your local distributor. We’ve listed all our regional partners in the policy section above.
Q: What happens to my "free gift with purchase" if I return part of my qualifying purchase?
A: If you return enough of your purchase that you no longer qualify for the free gift, you must also return the gift in unused condition; otherwise, COAST may deduct the gift’s retail value from your refund.